The representation of goods in our online shop does not constitute a legally binding offer. By clicking on the ‘Add To Cart’ button, you submit a binding purchase offer. The purchase contract will be concluded when and as soon as we send an express order confirmation or dispatch the ordered goods. An email from us merely confirming receipt of the order does not constitute our binding acceptance of the purchase offer. We may accept your order by sending an order confirmation by email or dispatching the goods within five days of the placement of your order.


Consumers have the following right of cancellation. You are a consumer if the contract cannot be attributed to your commercial or self-employed vocational activity:

You have the right to withdraw from this contract within fourteen days without providing reasons. The cancellation period is fourteen days from the date on which you or a nominated third party who is not the carrier have or has taken possession of the goods. You will bear the direct costs when returning goods. To exercise your right of cancellation, you need to inform us

Katrin Zülch Design
Via Carona 17
6815 Melide

by submitting a clear statement (e.g. a letter sent by post or an email) regarding your decision to withdraw from this contract. The notification regarding your decision to exercise your right of cancellation before the end of the cancellation period is sufficient as proof of observation of the cancellation period.

Consequences of cancellation

If you withdraw from this contract, we will return all payments we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you may have chosen a method of delivery which is more expensive than our cheaper standard method of delivery), without delay and at the latest within fourteen days of the date on which we receive the notification regarding your withdrawal from this contract. We will use the same payment method to provide the refund which you have used for the original transaction, unless otherwise expressly agreed with you. Under no circumstances will you be charged any fees arising from this refund. We may withhold the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever comes first. You are required to return the goods to us on your own cost no later than on the fourteenth day after the date on which you inform us about the cancellation of this contract to Katrin Zülch Design, Via Carona 17, 6815 Melide. This deadline will be considered as observed if you dispatch the goods before the end of the fourteen-day deadline.


The conclusion of the contract is subject to correct delivery by our supplier. This does not apply if we are responsible for the non-delivery, in particular, if we have not arranged any congruent coverage. We will inform you about the non-availability of goods and will immediately refund any payments which have already been made.


The goods remain our property until paid for in full.


The indicated prices are final prices. Any additional delivery- and shipment costs will be indicated at the corresponding product presentation page in the offer.

You can choose to pay by the following credit cards: Visa, Mastercard and American Express.

For deliveries to countries outside the EU, additional costs like taxes and customs duty may occur.


In the event of defects, you are entitled to make statutory claims.


If you do not have a domestic, general place of jurisdiction, if you have moved your address or usual place of residence abroad after conclusion of the contract, if your address or usual place of residence is not known at the time legal action is initiated, or if you are a merchant, legal entity under public law or special fund under public law, our company headquarters are hereby agreed as the place of jurisdiction. However, we are also entitled to initiate legal action at your registered office. Should one or more of these conditions be or become invalid, the validity of the remaining provisions will not be affected.


Our products are not mass produced and may therefore deviate from the images in our online shop.

We point out that the link to the online platform by the EU Commission for the extrajudicial online dispute resolution (OS platform) is currently not available. We will adjust the link as soon as the OS platform is online.

This Agreement was last modified on January 31, 2016.